FREQUENTLY ASKED QUESTIONS

1. What is your return policy?

We offer a 15-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging within 15 days of receipt, and we will issue a full refund. Please see our Refund and Return Policy for details.

2. How do I initiate a return?

For returns, please contact our customer service email christopher@flavorwin.online or call 725-587-1006. Please provide your order number and reason for return, and we will assist you with the return process.

3. Can I exchange an item?

We currently do not offer exchange services. If you need to exchange an item, please return the original item according to our return policy and then place a new order for the desired item.

4. When will I receive my refund?

We will process your refund within a few business days after receiving and checking your return. Refund arrival time may vary depending on your bank.

5. How do I track my order?

After your order is shipped, you will receive an email containing your tracking number and a tracking link. You can also log in to your account on our website to check your order status.

6. What should I do if I receive the wrong item?

If you receive the wrong item, please contact us immediately at christopher@flavorwin.online or 725-587-1006. We will resolve the issue as soon as possible and send you the correct item.

7. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, and [any other payment methods you accept].

8. How do I contact customer service?

You can contact our customer service team via email at christopher@flavorwin.online or by phone at 725-587-1006. We are always ready to answer any questions or concerns you may have.